Of Course Jon Has Something to Say – Twitter’s Purpose (to me)

Twitter is this and that and can make the world change and blah blah blah. Well I did not know too much about Twitter a few months ago and now I think I found the best use. As a core member of the team that put on another successful Angel Capital Summit, I learned a lot about Twitter due to the amount of use by team members. Those of you that know Linda Hughes know that she is a Twithlete. Linda can get the word out, over, in, and around anything you need. I don’t have a huge following and that is partly user error. I was given the opportunity to learn more and I stopped being a good student as I became busier with other aspects of my role.

FYI, I love this movie and the guy dancing around in the background in a bunch of scenes reminds me of Mr. Paul… my high school accounting teacher.  

Collaboration again…

I retweeted a number of different tweets from people like @iempoweru, @intlentreprenr @LynnKoves @blkdogstategic and many others. There are a lot of people with a lot to say and that leave everyone reading and writing and so on… The point is that Twitter is another means to an end for communicating and should in no way replace anything. It is actually a nice enhancement, sort of like a turbo. Punch it if you need to and a well build machine can produce a nice spike in traffic. So that’s me on Twitter marketing.

The point… Sometime it takes me so long

Twitter is an amazing customer service tool, both on the consumer and industry side. My issues with Sony gave me a great case study on Twitter and the new consumer power. I did not sit down and accept the rules put into place by the manufacturer since they are not fair to the consumer. I do not want to go into the details and you can feel free to read all about it in earlier posts. The reason for the blog is the great response and resolution that occurred once the right people had their feathers ruffled. I owe this to Twitter because once I diplomatically tweeted about my disappointment, @SonyListens responded. When they over promised, which probably would not have been a problem if I was not already ticked off with the handling of the situation, it might have been different. They do not like bad press and Twitter is apparently press these days.

There you go…

Twitter is part of the new press, Have good customer service because people will talk and as they say… The lunatics are taking over the asylum. The press is no longer the press and even the so-called legitimate news channels and programs include some sort of Twitter segment. Jimmy Fallon does a good one and CNN does an interesting job of telling people what the tweeters at home are saying… PRESS.

Thank you Sony – The Changing of the Pancake (twitter works)

 

Sony has done what they needed to turn the sad pancake happy

The Result… 

Sony is sending a box and I am giving them back the old computer. Sony will then send me a new computer that is the updated model of my current unit. This is all I wanted and unfortunately it was an uphill battle, however, the battle is obviously worth it since I will be made whole as a result of the effort.

Thank you for the response and the final decision once I started dealing with the right people. Also, thank you to those that read my rants, supported the cause, and respect the customer service process.

More Wags of the Finger at Sony

 

I found this service due to the lack of customer service I am receiving at Sony for my Vaio laptop. Three hard drives and two mother boards within 10 months. To top it off the machine was sent back to the Geek Squad from Sony’s San Diego facility with the notes… No Problems Found, Everything Works ok Tested Overnight. When we started it up at the Geek Squad the hard drive light was pegged and the machine got hung up. I don’t think they even looked at it.

Please sign this petition!

Either Click the Picture or Click below… Just Please Click!

http://www.groubal.com/sony-vaio-nightmare/